Terms & Conditions

1.1. Welcome to the New Image Office Design website. These Terms apply to Your use of Our Site, whether as a guest or as a registered user, and the terms on which We supply our Products. Please read them carefully, particularly before ordering any products. They are important. You are also responsible for ensuring that all persons who access Our Site through Your internet connection are aware of these Terms, and that they comply with them. If You do not agree to these Terms, you may not use or access Our Site. We recommend that You print a copy of these Terms for future reference.

2.1. We are NEW IMAGE OFFICE DESIGN LIMITED, a company registered in England and Wales with a company registration number 04412376 and with our registered office at Nene Lodge, Funthams Lane, Whittlesey, Cambridgeshire, PE7 2PB. Our main trading address is Nene Lodge, Funthams Lane, Whittlesey, Cambridgeshire, PE7 2PB. Our VAT number is 793053322.

3.1. In these Terms, the following words bear the following meanings: Content information, text, data, graphics, photographs, illustrations, artwork, names, logos, icons, trademarks, service marks and information about Us and Our areas of business and general information as contained within the Site .
Deep Links
A hypertext link which take visitors into a particular page on a Site whilst bypassing the homepage of that Site
Destructive Features
Computer viruses, macro viruses, worms, Trojan Horses, trap doors, back doors, Easter eggs, worms, time bombs, login bombs, cancelbots, keystroke loggers, spyware, adware, corrupted files or other harmful components that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or Personal Information or disrupt the normal operating procedures of a computer Group any group of companies to which We may belong, including any subsidiaries, ultimate holding  company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985
Hypertext Links
Links by which visitors can move from one Website to another or from one page to another within the same Website IP address a set of numbers which is assigned to Your computer during a browsing session whenever You log on to the Internet via Your internet service provider or Your network (if You access the Internet from, for example, a computer at work).
Losses, proceedings, claims, demands, liabilities, charges, costs and expenses, including legal fees, incurred by Us, all other companies within Our Group, and the officers, directors, employees and agents of Us and all other companies within Our Group, whether incurred in connection with a third party claim or otherwise
A perpetual, royalty-free, non-exclusive, worldwide, sub-licenseable right and license to use, reproduce, copy, modify, adapt, publish, translate, distribute, perform, play, the subject-matter of the Licence, and to include the rights and licences to make the subject-matter available to third parties and the public, exercise all copyright and publicity rights with respect to it, create derivative works from it and/or to incorporate it in other works in any media now known or later developed for the full term of any rights that may exist in the subject-matter, at no cost and for as long as We require.
Indirect or consequential loss, loss of use, loss of data, loss of revenue or anticipated profits, loss of business, loss of profit or contracts, loss of income or opportunity, loss of goodwill or injury to reputation, losses suffered by third parties, wasted management or office time, special or exemplary damages or any other loss or damage of any kind, However arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable order an order by You to buy any Product(s) from Us through Our Site
Personal Information
Basic information which identifies You as an individual, including Your name, postal address, telephone number(s) and email address(es), billing address, delivery address, passwords.
A product offered for sale by Us on Our Site
www.niodonline.co.uk, www.niod.co.uk and any sub-domains of it or any subsequent URL which may replace it.
These terms of use
We, Us, Our,
You, Your You

4.1. You agree to use Our Site in accordance with these Terms.

5.1. Any Orders placed by You are subject to these Terms.
5.2. If you have any questions before placing Your Order, please contact us, and we will do our best to answer your questions.
5.3. Your Order constitutes an offer to Us to buy a Product.
5.4. After placing an Order, You will receive an order acknowledgment e-mail from Us acknowledging that We have received Your order. Please note that this does not mean that Your Order has been accepted.
5.5. All Orders are subject to acceptance by Us. We will confirm such acceptance to You by sending You a despatch confirmation e-mail that confirms that the Product has been dispatched.
5.6. Our acceptance of the Order and the completion of the contract (Contract) between You and Us will take place on the despatch to You of the Products ordered unless We have notified You that We do not accept Your Order, or You have cancelled it in accordance with these Terms.
5.7. We may decline to accept an Order at our discretion, including, but not limited to, circumstances where:
5.7.1. the Product is unavailable
5.7.2. the Product has been misdescribed
5.7.3. the Product has been mispriced
5.7.4. We are unable to obtain authorisation for Your payment
5.8. The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of Your Order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

6.1. Please note that in some cases, We accept Orders as agents on behalf of third party sellers. The resulting legal contract is between You and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise You of directly.
6.2. You should carefully review their terms and conditions applying to the transaction.

7.1. Your order will be fulfilled by the delivery date set out in the despatch confirmation email or, if no delivery date is specified, then within 30 days of the date of the despatch confirmation email, unless there are exceptional circumstances.
8.1. The Products will be at Your risk from the time of delivery.
8.2. Ownership of the Products will only pass to You when We receive full payment of all sums due in respect of the Products, including delivery charges.

9.1. If You are contracting as a consumer:
9.1.1. You may cancel a Contract at any time within 8 working days, beginning on the day on which You receive the Products UNLESS the Product is made to Your specification
9.1.2. If You wish to cancel : You will receive a refund of the price paid for the Products in accordance with our Refunds Policy set out in these Terms You must inform us in writing and return any Products to us immediately, in the same condition in which You received them, and at Your own cost and risk.
9.2. These Terms do not affect Your statutory rights.

10.1. The price of any Products will be as quoted on Our Site from time to time, except in cases of obvious error.
10.2. These prices include VAT (at checkout) and delivery costs.
10.3. Prices are liable to change at any time, but changes will not affect orders in respect of which We have already sent You a Dispatch Confirmation
10.4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, We will charge the lower amount when dispatching the Product to You. If a Product’s correct price is higher than the price stated on our site, We will normally, at our discretion, either contact You for instructions before dispatching the Product, or reject Your order and notify You of such rejection.
10.5. We are under no obligation to provide the Product to You at the incorrect (lower) price, even after We have sent You a despatch confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mis-pricing.
10.6. Payment for all Products must be by credit or debit card. We will not charge Your credit or debit card until We despatch Your order.

11.1. If You order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact Your local customs office for further information before placing Your order.
11.2. Please also note that You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by You of any such laws.

12.1. If you wish to cancel an Order for a product that is made to order, we may find it difficult to resell this to another customer at the full selling price. We will charge a cancellation fee of 20% of the full selling price in these circumstances, and our normal refund policy will not apply. This does not affect your statutory rights, and will not apply if the Product is faulty.
12.2. When You return a Product to us, We will examine the returned Product and will notify You of Your refund via e-mail within a reasonable period of time.
12.3. We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.
12.4. We will usually process the refund due to You as soon as possible and, in any case, within 30 days of the day We received Your cancellation or the day We confirmed to You via e-mail that You Were entitled to a refund for delivery of the defective Product.
12.5. If We find that a Product has not been returned to us in a fully resaleable condition, or We, in our discretion, believe that the Product is personalised, or We are unable to resell the Product within a period of 21 days, then We reserve the right to refuse a refund on the Product, or deduct up to 20% of the purchase price from the amount of any refund.
12.6. Products returned by You because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to You and the cost incurred by You in returning the item to us.
12.7. Products returned by You within the 8-day cooling-off period in these Terms will be refunded in full, including the cost of sending the item to You. However, You will be responsible for the cost of returning the item to us.

13.1. By placing an Order through Our Site You warrant that:
13.1.1. You are over 18 years old. You must be 18 years old or over to place an Order through Our Site. If We discover or have reason to suspect that You are not over 18 years of age, then We reserve the right to
suspend or terminate Your access to this Site immediately and without notice.
13.1.2. You are legally capable of entering into binding contracts.
13.1.3. You are resident in the United Kingdom.
13.1.4. You are accessing our site from the United Kingdom.
13.1.5. You will indemnify Us against all Liabilities that may be incurred by Us as a result of Your breach of these warranties

14.1. Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside the United Kingdom.
14.2. You are responsible for making all arrangements necessary for You to have access to Our Site.
14.3. We endeavour to make the Site available 24 hours a day. However, We will not be liable if for any reason if all or part of the Site is unavailable at any time or for any period. We may suspend access to the Site temporarily or permanently and without notice. From time to time We may restrict access to some parts of Our Site, or Our entire Site, to users who have registered with Us.

15.1. We may change Our Site and anything described in it without notice to You.
16.1. We have tried to ensure that all the Content provided on the Site is accurate and up-to-date at the time of publication.
16.2. Commentary and other materials posted on Our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to Our Site, or by anyone who may be informed of any of its contents.
16.3. Unless We expressly state to the contrary the Content and this Site is not intended to, nor does it, constitute any professional advice or services.

17.1. You are permitted to:
17.1.1. download, retrieve and display Content from the Site on a computer screen for Your personal use or for internal use within Your organisation; and
17.1.2. print individual pages on paper (but not to photocopy them) and
17.1.3. store such pages in electronic form (but not on any server or other storage device connected to a network) for Your personal use or for internal use within Your organisation; and
17.1.4. copy the Content to individual third parties for their personal use only if: You acknowledge Our Site as the source of the information by including such acknowledgement and Our address and the address of Our Site in the copy of the Content; and inform the third party that the Content may not be copied or reproduced in any way.
17.2. Any other use of the Site or the Content, including for commercial purposes, requires Our prior written permission.
17.3. Our status (and that of any identified contributor) as the authors of material on Our Site must always be acknowledged.

18.1. Unless We give You written permission You are not permitted to:
18.1.1. copy, reproduce, republish, post, broadcast, transmit, make available to any third parties or otherwise use the Site or Content in any way except for Your own personal, non-commercial use; or
18.1.2. reproduce on, transmit to or store in any other Web site or electronic retrieval system any part of Our Site or Content.
18.1.3. adapt, alter or create a derivative work from the Site or Content.

19.1. You agree that You will:
19.1.1. not open more than one account
19.1.2. not allow another person to use Your account
19.1.3. not transfer Your account to another person
19.1.4. not send multiple messages containing the same or similar wording to Us
19.1.5. not adopt an offensive or obscene user name
19.1.6. notify Us immediately of any unauthorised use of Your password or any other breach or security or which You became aware
19.2. If You choose, or You are provided with, a user identification code, password or any other piece of information as part of Our security procedures, You must treat such information as confidential, and You must not disclose it to any third party.
19.3. We have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at any time, if in Our opinion You have breached these Terms.
19.4. You acknowledge that We may be required by law or regulations to access, monitor, store or copy material sent to Us without further notice to You.

20.1. You must not use Our Site in any way to send, knowingly receive, upload, download, use or re-use any Content which does not comply with these Terms, including Our Security Standards

21.1. You must not use Our Site in any way:
21.1.1. use the system of uploading or transmitting any Content in a way that may cause the system (or the servers or networks connected to the system) to be interrupted, damaged, rendered less efficient or such
that the effectiveness or functionality of the system is in any way impaired;
21.2. You must not, without Our permission:
21.2.1. submit to Us or to these Sites or to any visitor to these Sites any Destructive Features.
21.2.2. attempt to gain unauthorised access to, damage or disrupt: any part of Our Site any equipment or network on which Our Site is stored any server, computer or database connected to Our Site. any software used in the provision of Our Site any equipment or network or software owned or used by any third party in connection with Our Site
21.2.3. in any way attempt to access, alter, de-compile, reverse engineer, destroy or otherwise tamper with any part of this Site, its software or systems.
21.2.4. attack Our Site via a denial-of-service attack or a distributed denial-of service attack.
21.3. By breaching the sub-clauses above You may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use Our Site will cease immediately.

22.1. In these Terms We grant to You a revocable, non-exclusive, royalty-free right to provide a hypertext link (but not a Framed link or Deep Link) to the home page of this Site from any other business information or business service Website, PROVIDED that (unless We give Our written permission) You do so in a fair and legal way without damaging Our reputation or taking advantage of it. In particular:
22.1.1. You shall not make any warranties or representations about Us, Our services or Our policies except with Our prior written permission; and
22.1.2. You shall not suggest expressly or impliedly that We have endorsed Your site or are associated with it where this is not the case.
22.1.3. You must not establish a link from any Website that is not owned by You.
22.1.4. Our Site must not be framed on any other site
22.1.5. You may not create a link to any part of Our Site other than the home page.
22.1.6. The Website from which You are linking must comply in all respects with the content standards set out in these Terms.
22.2. We reserve the right to withdraw linking permission without notice.
22.3. If You would like to set up a hypertext link or Deep-Link to Our Site or make use of any material on Our Site where Our permission is required, please contact Us

23.1. We may provide links to Websites or Web pages or other online resources for You to access at Your discretion.
23.2. Once You leave Our Site, whether or not You realise that You have left, We are not in any way responsible for :
23.2.1. your use
23.2.2. the availability
23.2.3. the content (including any advertising)
23.2.4. the privacy policies and practices
23.2.5. any Losses incurred as a result of Your use or reliance on of any Webpage or Website to which this Site is linked
23.3. We cannot give any undertaking, that products You purchase from third party sellers through Our Site, or from companies to whose Website We have provided a link on Our Site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect Your statutory rights against the third party seller. We will notify You when a third party is involved in a transaction, and We may disclose Your Personal Information related to that transaction to the third party seller.

24.1. The Site may from time to time contain advertising material. When it does We do not endorse or accept any liability for any of the products or services so advertised, or for any error or inaccuracy in the advertisements.
24.2. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with all relevant laws.
24.3. The placement of advertisements is subject to separate and specific agreements Between Us and advertisers.

25.1. Except where otherwise indicated, We are the owner or licensee of all intellectual property rights in Our Site and in all the Content featured on Our Site and of all related intellectual property rights, including but not limited to all database rights, trade marks, registered trade marks, service marks and logos.
25.2. This extends to the use of the content in published books and other books and other publications. We will strongly protect Our intellectual property rights in all countries.
25.3. Nothing in these Terms should be interpreted as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Ours or of any third party.

26.1. If, in Our opinion, You breach these Terms through Your use of Our site:
26.1.1. Your right to use Our Site will cease immediately; and
26.1.2. You must, at Our option, return or destroy any copies of the materials You have made; and
26.1.3. We may take such action as We deem appropriate at Our discretion, including but not limited to: the immediate, temporary or permanent withdrawal of Your right to use Our Site the immediate, temporary or permanent removal of any Contribution uploaded by You to Our Site the immediate, temporary or permanent disablement of any user identification code or password, whether chosen by You or allocated by Us issuing a warning to You commencing legal proceedings against You for reimbursement of all Liabilities resulting from the breach informing the appropriate authorities and to provide to them such information We reasonably feel is necessary
26.1.4. You shall fully and promptly indemnify Us, and our officers, directors, employee, agents and suppliers, against all Liabilities which We or they may suffer or incur as a result (directly or indirectly) of Your use of Our Site, access to Our Site, any breach by You of these Terms, or the rights of any third party, disclosure of membership passwords and any other matter in connection with Your participation in the services on Our Site. or by any other person accessing Our Site using your account or Personal Information.
26.2. We exclude liability for actions taken in response to breaches of these Terms. The responses described in these Terms are not limited, and We may take any other action We reasonably deem appropriate

27.1. We warrant to You that any Product purchased from us through our site is of satisfactory quality.
27.2. Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
27.3. This does not include or limit in any way our liability:
27.3.1. For death or personal injury caused by our negligence;
27.3.2. Under section 2(3) of the Consumer Protection Act 1987;
27.3.3. For fraud or fraudulent misrepresentation; or
27.3.4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
27.4. We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind However arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
27.5. Where You buy any Product from a third party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions.

28.1. The Site and Content is provided “AS IS” and on an “AS AVAILABLE” basis.
28.2. The material displayed on Our Site is provided without any guarantees, conditions or warranties as to its accuracy.
28.3. To the extent permitted by law, We, other members of Our Group and third parties connected to Us hereby expressly exclude:
28.3.1. any liability for all representations, conditions, warranties and other terms, either express or which might otherwise be implied by statute, common law or the law of equity, including those relating to satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, timeliness, completeness, uninterrupted service, freedom from errors and defects, correction of errors and defects, and the freedom from viruses or bugs of the server hosting the Site;
28.3.2. any liability for any errors, omissions or inaccurate Content on the Site
28.3.3. any liability for any losses arising from any action taken on the basis of the Content
28.3.4. any liability that may result from any distributed denial of service attack or the transmission of any Destructive Feature via this Site or via any Content which is available for You to download from the Site
28.3.5. any liability in connection with the use or inability to use Our Site, any Websites linked to it and any material posted on it
28.4. We use reasonable endeavours to protect this Site from Destructive Features. However, We do not warrant that:
28.4.1. the Site, its servers, downloadable files or e-mails which may be sent by Us, are free from any Destructive Features
28.4.2. that the Site will be compatible with all hardware and software which You may use.

29.1. Nothing in these Terms, including any exclusions and limitations, is intended to limit any rights You may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit Our liability to You for death or personal injury resulting from Our negligence or that of Our employees or agents.

30.1. Please review these Terms regularly to ensure that You are aware of any changes made to these Terms. It is Your responsibility to check regularly to determine whether the Terms have been changed.
30.2. We reserve the right, at Our discretion and without notice to You, to make changes to any part of the Site, the Content or these Terms at any time.
30.3. Any changes to these Terms take effect immediately on Your first use of the Site after any amended terms have been posted. By continuing to access and use the Site after any amended terms have been posted You agree to be legally bound by any amended terms. If you do not agree to any change to the Terms then you must immediately cease from using Our Site.
30.4. You will be subject to the Terms in applying at the time that You place an Order with us, unless any change to those Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You), or if We notify You of the change to those Terms before We send You the Dispatch Confirmation (in which case We have the right to assume that You have accepted the change to the terms and conditions, unless You notify us to the contrary within seven working days of receipt by You of the Products).

31.1. These Terms and any document expressly referred to in them represent the entire agreement Between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement Between You and Us, whether oral or in writing.
31.2. We and You each acknowledge that, in entering into a Contract, neither You nor Us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations Between You and Us prior to such Contract except as expressly stated in these Terms.
31.3. Neither You or Us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms.

32.1. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of Your obligations under the Contract or any of these Terms, or if We fail to exercise any of the rights or remedies to which We are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
32.2. A waiver by Us of any default shall not constitute a waiver of any subsequent default.
32.3. No waiver by Us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with these Terms.

33.1. If any of these Terms or any part of any term or any provisions of a Contract is determined by any competent authority to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within the jurisdiction in which that term (or any part of the term) is illegal, invalid or unenforceable, it shall, in that state or country, be treated as severed and deleted from these Terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable in that state or country.

34.1. We will not be responsible for any breach of these Terms by Us, or for any failure to perform, or delay in performance of, any of our obligations under a Contract, caused by circumstances beyond Our reasonable control.
34.2. Our performance under any Contract is deemed to be suspended for the period that the circumstances beyond Our reasonable control continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the circumstances beyond Our reasonable control to a close or to find a solution by which our obligations under the Contract may be performed despite the circumstances beyond Our reasonable control.

35.1. Some Content is available for downloading from the Site. All downloaded Content is subject to these Terms.

36.1. All notices given by You to us must be given to New Image Office Design Limited at Nene Lodge, Funthams Lane, Whittlesey, Cambridgeshire, PE7 2PB.
36.2. We may give notice to You at either the e-mail or postal address You provide to us when placing an order, or in any of the ways specified in these Terms. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
36.3. Applicable laws require that some of the information or communications We send to You should be in writing. When using our site, You accept that communication with us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on our Website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.

37.1. These Terms are not intended to confer any benefit on a third party under the provisions of the Contracts (Rights of Third Parties) Act 1999 save as provided for in this clause..
37.2. The contract Between You and us is binding on You and us and on our respective successors and assigns.
37.3. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without Our prior written consent.
37.4. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

38.1. Our Site and its Content is targeted at residents of the United Kingdom. Contracts for the purchase of Products through our site will be governed by English law. These Terms shall be governed by and interpreted in accordance with the laws of England and Wales and You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms, Your use of the Site or any Content on it.

39.1. If You would like to set up a hypertext link or Deep-Link to Our Site or make use of any material on Our Site where Our permission is required, please contact Us at NEW IMAGE OFFICE DESIGN LIMITED, Nene Lodge, Funthams Lane, Whittlesey, Cambridgeshire, PE7 2PB. or by email to sales@niod.co.uk
Thank You for visiting Our Site.